Question 1

What is Remindlo?

Accepted Answer

Remindlo is an automatic SMS reminder system for service businesses - garages, beauty salons, dentists, vets, and other appointment-based businesses. We help service businesses recover lost customers and reduce no-shows by sending a short SMS at the right moment - reminding customers when their MOT is due, confirming tomorrow's appointment, asking for a review after the job, or letting a regular know about a last-minute opening in the diary. You don't need a separate SMS provider - Remindlo works out of the box and connects to Google Calendar, Outlook, iCloud, and most booking systems.

Question 2

Do I need my own Twilio account or another SMS provider?

Accepted Answer

No! Remindlo works out of the box - we use our own SMS logic and secured infrastructure. You don't need to configure anything. Just sign up and start sending reminders. The moment you sign up we'll send you a test SMS reminder, so you can see exactly how it works right away.

Question 3

What happens when I exceed the SMS limit?

Accepted Answer

When you run out and enable top-up, we automatically top your account up with a 50 SMS pack via Stripe, which works out at £0.18 per SMS. There is no separate per-message charge and no bill at the end of the month. You can also buy bigger packs after login: +300 SMS for £49 or +1500 SMS for £219, and the bigger the pack, the lower the price per SMS. Unused top-up SMS stay on your account for as long as your paid plan is active: they do not expire at renewal, and only your included monthly or yearly allowance resets. You can also disable top-up and just wait until the next period, when that included allowance is reset. You can check your SMS balance at any time in the dashboard, and we send you a warning when you are about to run out. Auto top-ups and SMS packs are available on paid plans only. Free plan needs to be upgraded to a paid plan to use these features.

Question 4

Can I send emails instead of SMS?

Accepted Answer

Yes! On any paid plan you can send emails with no monthly limit, subject to fair use, and you can combine SMS and email in the same campaign as you need. The Free plan includes email sending in limited volume, so moving to a paid plan is what removes the monthly cap.

Question 5

I book appointments in Google Calendar, Outlook, or iCloud. Can I connect them to Remindlo?

Accepted Answer

You can add automatic SMS reminders to Google Calendar, Outlook, iCloud, Fastmail, and most webmail calendars. Integration takes just a few minutes. Once connected, every appointment with a phone number will trigger an SMS reminder automatically. No new tool to learn, no workflow changes.

Question 6

How quickly can I start sending reminders?

Accepted Answer

Setup takes about 2 minutes! Import contacts, choose a template for your industry, and launch your first campaign. The system will automatically handle the rest. Want to avoid manual work - just connect your calendar (Google, Outlook, iCloud, Yahoo, and many more).

Question 7

Is Remindlo GDPR compliant?

Accepted Answer

Yes! While adding user you easily mark that the customer agreed to receive reminders. Campaigns won't be sent without customer's consent. Data export and deletion is also available. Everything in accordance with regulations.

Question 8

Which industries use Remindlo best?

Accepted Answer

We see the best results in businesses with recurring, higher-value services: tyre shops, workshops, dentists, beauty salons, accounting offices, HVAC services. ROI is highest there.

Question 9

Can I cancel my subscription at any time?

Accepted Answer

Of course! You can cancel at any time without additional fees. The annual plan is prepaid, so it works until the end of the paid period.

Question 10

Will I get technical support?

Accepted Answer

Yes! All plans include email support. Annual plans have priority support with faster response times. There's 24/7 AI support for quick answers, and our human team is always ready to help with any questions or issues you may have. We'll reply to all the emails sent to support@remindlo.co.uk within 24 hours, often much faster.

Question 11

Can I pay by Direct Debit?

Accepted Answer

Yes, if you commit to a year and pay in pounds from a UK bank account. Choose a yearly plan and checkout offers Bacs Direct Debit alongside card. Monthly plans are card only, because a Direct Debit takes a few working days to clear and that wait is worth it once a year, not every month. Your account is activated as soon as you complete checkout, so a clearing payment never holds up your reminders.

Question 12

I'm outside the UK. Can I pay in my local currency?

Accepted Answer

Yes! We support payments in multiple currencies (EUR, USD, JPY and many more). When you sign up, you'll be billed in your local currency based on your location at the checkout. We use Stripe for secure and seamless international payments, so you can pay with your preferred method without any hassle.

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